Customer Support

Do you have questions or suggestions about smide and our e-bike sharing offer? Do not hesitate to contact us. Our competent customer service team will be happy to help you.

That's how you can reach us:

By phone

Call us on: +41 31 389 60 90

Monday-Friday: 9am - 6pm
Saturday-Sunday: 10am - 4pm

By e-mail

Send your message directly to our customer service:

Social Media

Contact us on social media

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Press contact

For media inquiries please contact us at

Find press releases and press material on smide in our Media Center.